This Refund Policy explains when a subscription to the Application is refunded, who you have to ask, and how long it takes. It forms part of the Terms and Conditions and should be read with them.

Nothing here limits any statutory right of withdrawal, cancellation or refund you have under the consumer protection law that applies to you. Where that law gives you more than this policy does, that law applies.

Who sold you the subscription

Subscriptions are sold through three different sellers, and which one you bought from decides who is able to refund you. Your receipt names the seller, and the billing screen in the Application says where the subscription was bought.

Bought in the web application, in the desktop application, or from a checkout link on the website: the seller is Paddle.com Market Limited, acting as merchant of record. Paddle takes the payment, charges the VAT or sales tax due in your country, issues your invoice, and is the name that appears on your card or bank statement. The Service Provider can ask Paddle to refund you.
Bought inside the iPhone, iPad or Mac application: the seller is Apple. Apple takes the payment and issues every refund itself.
Bought inside the Android application: the seller is Google. Google takes the payment, and both Google and the Service Provider are able to issue a refund.

The 14-day refund window

Any payment made on the web is refunded in full if you ask within 14 days of the charge.

That applies to every payment: the first purchase, each renewal, monthly or yearly, and the charge for moving to a higher tier. You do not have to give a reason. The refund is for the full amount of that payment, including the tax Paddle collected, and it is returned to the payment method you used.

The same 14-day window applies to payments made through Google Play, because a refund for a Google Play purchase can be issued by the Service Provider. It cannot apply to an App Store purchase, for the reason set out below: Apple does not permit anyone but Apple to refund one.

After 14 days a payment is no longer refundable. To stop future charges, cancel before the next renewal date, as described below.

How to ask

Write to hello@letssave.app from the address your account uses, and say which purchase you mean. The invoice number on your Paddle receipt identifies it fastest, and every invoice is also listed in the Application under Settings, then Billing.

A refund asked for within the 14 days is issued within five business days. Paddle returns it to your original payment method; how long it then takes to appear on your statement is a matter for your bank or card issuer, and is commonly three to ten business days.

When a refund is issued, the account returns to the free tier straight away. A refund does not delete your records, but the free tier shows only the most recent months of history, and older records eventually expire under the retention schedule set out in the Privacy Policy. You can export everything, on any tier, at any time.

Purchases made through the App Store

The Service Provider cannot issue, see or process a refund for an App Store purchase.

Apple is the seller and handles refunds itself, under the Apple Media Services Terms and Conditions. Asking the Service Provider first will only delay you. Request the refund from Apple in either of these ways:

Go to reportaproblem.apple.com, sign in with your Apple Account, and choose the purchase.
On your device, open Settings, tap your name, then Subscriptions, and follow the links from the subscription itself.

Apple decides these requests and its decision is final. If Apple does refund you, the store reports it and the account returns to the free tier at once rather than at the end of the period, because a refunded period is not a period you have paid for; you do not need to tell the Service Provider. If you believe Apple has refused unfairly, write to hello@letssave.app anyway. There is no refund to issue, but the Service Provider can often help in other ways.

Purchases made through Google Play

Google is the seller. Google operates a short self-service window immediately after a purchase, during which you can obtain a refund directly from Google Play without involving the Service Provider. Google sets and changes the length of that window, so it is not restated here; the current rule is on the Google Play refunds help page linked at the end of this policy.

After that window closes, write to hello@letssave.app. Unlike the App Store, a Google Play refund can be issued by the Service Provider, so the 14-day refund window above applies to Google Play payments exactly as it does on the web.

Cancelling is not the same as a refund

Cancelling stops the next renewal. It does not end the term you are in and it does not return the money for it: you keep the paid features until the period you have already paid for runs out, and the account then moves to the free tier. Nothing is charged again.

Cancelling on its own does not refund the period you are in. If you were charged for it within the last 14 days, you can also ask for that payment back, as described above.

Where to cancel depends, again, on where you bought it:

Web and desktop: in the Application, under Settings, then Billing. The cancellation is recorded immediately and takes effect at the end of the paid period.
App Store: at apps.apple.com/account/subscriptions, or in Settings under your name, then Subscriptions. Apple asks that you cancel at least 24 hours before the renewal date.
Google Play: in the Google Play app, under Payments and subscriptions, then Subscriptions. Google asks that you cancel at least 24 hours before the renewal date.

One rule runs the other way. If the Service Provider ends a paid subscription for any reason other than your breach of the Terms, the unused part of the period you have paid for is refunded to you.

Changing your plan

Moving to a higher tier takes effect immediately and is invoiced only for the prorated difference between what you have already paid and the new price for the remainder of the term. If that payment fails, the change does not happen and you stay on the tier you had.

Moving to a lower tier takes effect at the end of the period you have already paid for. Nothing is charged and nothing is credited at the time of the change: you keep the higher tier you paid for until the term ends, and the next renewal simply costs less. A downgrade therefore produces no refund, because no money changes hands.

Where changing the term of a subscription would forfeit time you have already paid for (moving from a yearly term to a monthly one part-way through the year, for instance), the Application refuses the change rather than performing it. Cancel instead, and the subscription lapses at the end of the paid period.

If you are charged twice

An account holds one subscription at a time, and the Application will not sell you a second one. If a web subscription and a store subscription do somehow both exist on one account, the account keeps the higher of the two tiers and the other is ended.

Where the one being ended is a web subscription, the Service Provider cancels it immediately and Paddle credits the unused time back to whoever was paying for it. Where it is a store subscription, the Service Provider cannot cancel it from its own systems, so write to hello@letssave.app and it will be resolved with the store concerned. If you think you have been charged twice for any reason, write to hello@letssave.app before raising a dispute with your bank.

Failed payments

If a renewal payment fails, access to the paid features may be suspended until the payment succeeds, after which the account returns to the free tier. No refund arises, because no successful payment was taken. You can replace the card on file at any time in the Application, under Settings, then Billing.

Subscriptions paid for by someone else

A subscription can be paid for by one person for the benefit of another. Only the person who pays can cancel it or ask for it to be refunded. The person whose account is entitled by it cannot, because the payment is not theirs. If that person later buys a subscription of their own, the sponsored one ends immediately and the unused time is credited back to the sponsor.

Price changes

A change to the price of a subscription you already hold applies only from the start of a term beginning after you have been notified of it, and you may cancel before that term begins. A price change is never applied retrospectively and never creates a refund.

Tax

On the web and in the desktop application, Paddle is the merchant of record and adds the VAT or sales tax due in your country at checkout. The price shown beforehand is exclusive of that tax, and the exact total is shown before you pay. A refund returns the tax along with the price. In the mobile applications, prices are shown as the App Store or Google Play formats them for your country. Any charge your own bank or card issuer adds, such as a foreign transaction fee, is not the Service Provider's to refund.

Chargebacks

If something has gone wrong, please write to hello@letssave.app first. A chargeback raised with your bank before asking usually takes longer to resolve than a refund would have, and the account may be suspended while the dispute runs.

Your statutory rights

If you are a consumer in the European Economic Area or the United Kingdom, you generally have a statutory right to withdraw from a purchase of digital content or services within 14 days. Because Paddle is the merchant of record for web purchases, that right is exercised against Paddle under its buyer terms, linked below, and the Service Provider will support any such request. The 14-day refund window in this policy is at least as generous, so in practice it is the one that decides the outcome.

Consumers elsewhere have whatever rights their own law gives them, and nothing in this policy reduces them. In Sri Lanka, where the Service Provider is established, your rights before the Consumer Affairs Authority and the courts are unaffected.

The sellers' own terms

Each seller publishes its own refund rules and buyer terms, which govern the part of the transaction that seller is responsible for:

Changes to this Refund Policy

The Service Provider may update this policy. The version that applies to a purchase is the one published at the time the purchase was made. Where a change materially reduces what this policy offers, you will be given reasonable notice in the Application or by email before it takes effect.

Contact

Refund requests, and questions about this policy, go to hello@letssave.app.

Axceera (Private) Limited, 157/3 Kadawatha Road Nadimala Dehiwala, 10350 LK.